Covid19 Coronavirus Update

With many staff working at home due to the coronavirus (COVID-19) outbreak, we want to explain how  IT will support you during this time.

These arrangements may change as we adapt to our new way of working and private coronavirus testing but we are encouraged to hear your feedback so far.

We are currently considering how we might support users who need face to face support, for example in the situation of a staff computer failure.

Please check the coronavirus staff and student pages regularly as our support model adapts and changes.
Get support

IT guides – these cover a wide range of topics such as the VPN, Multi Factor Authentication and Teams
Searchable Knowledge Items within the Help4U Self-Service Portal

Log a call

If our guides or knowledge items don’t help, please log a call by selecting the “Can’t find an answer?” tab in the Help4U Self-Service Portal.
To help us to process your call please include your PC name and/or operating system.
When you log a call with us you can look up your tickets in the Self-Service Portal under “Track my Tickets”. Your call will indicate the maximum time it we will take to resolve your call.

Check the status of a service

If a service is being changed or if there is an issue with a service you can check the IT Status pages from within the Help4U Self-Service Portal.
This will save you time when there is a wide spread service outage.

Remote support calls

We may contact you via Teams to arrange a time to meet to discuss your support needs.
Depending on the nature of your request or issue we may ask that you share your desktop with us normally via Teams. We will guide you through that at the time.

Calls to Service Desk 88008

As the majority of IT staff are working from home, this service is currently unavailable.

Hours of opening

Monday – Friday: 09:00 – 20:00 hrs
Saturday/Sunday: 12:00 – 20:00 hrs

IT Support Solutions

As the complexty of IT continues to grow and IT provision becomes business critical it is important that companies have adequate IT Support London in place.

Here at Interactivoz we will take the frustration out of IT by providing you with a dedicated account manager trained to handle all of your Toronto IT support service needs. Your personal dedicated account manager will know your technology, your business, and all of the small details which you may forget about. So, if you are looking for a IT services company in Toronto that will be there to help you every step of the way then look no further than Interactivoz.

We offer a full line of IT services in Toronto. Think of us as your in-house IT department. Whether you are looking for network strategy, implementation, maintenance or troubleshooting you can count on us to do the job right! By the way; we speak tech, and human too so do not worry about your lack of technical terms and knowledge; we are here to help. Our team may be immersed in technology – but we’re not lost in it. Sure, we will occasionally resort to TLA’s (Three Letter Acronyms), but really, we prefer to communicate in English