Archives for 2020

Covid19 Coronavirus Update

With many staff working at home due to the coronavirus (COVID-19) outbreak, we want to explain how  IT will support you during this time.

These arrangements may change as we adapt to our new way of working and private coronavirus testing but we are encouraged to hear your feedback so far.

We are currently considering how we might support users who need face to face support, for example in the situation of a staff computer failure.

Please check the coronavirus staff and student pages regularly as our support model adapts and changes.
Get support

IT guides – these cover a wide range of topics such as the VPN, Multi Factor Authentication and Teams
Searchable Knowledge Items within the Help4U Self-Service Portal

Log a call

If our guides or knowledge items don’t help, please log a call by selecting the “Can’t find an answer?” tab in the Help4U Self-Service Portal.
To help us to process your call please include your PC name and/or operating system.
When you log a call with us you can look up your tickets in the Self-Service Portal under “Track my Tickets”. Your call will indicate the maximum time it we will take to resolve your call.

Check the status of a service

If a service is being changed or if there is an issue with a service you can check the IT Status pages from within the Help4U Self-Service Portal.
This will save you time when there is a wide spread service outage.

Remote support calls

We may contact you via Teams to arrange a time to meet to discuss your support needs.
Depending on the nature of your request or issue we may ask that you share your desktop with us normally via Teams. We will guide you through that at the time.

Calls to Service Desk 88008

As the majority of IT staff are working from home, this service is currently unavailable.

Hours of opening

Monday – Friday: 09:00 – 20:00 hrs
Saturday/Sunday: 12:00 – 20:00 hrs